Delivery & Refund Policy
Welcome to ZeroStore!
Ensuring the security and satisfaction of our users is a top priority at ZeroStore. This Delivery and Refund Policy outlines the procedures related to order fulfillment and refunds for our services.
Refund Eligibility
- Refunds are strictly limited to failed or delayed orders. Successfully delivered game top-ups and digital items are not eligible for a refund.
- Customers must notify our customer support within 7 days of a failed or delayed transaction to initiate a refund request.
Refund Processing & Payment Methods
- Original Payment Method: All approved refunds will be credited back to the order's original payment method (e.g., UPI, bank account) within 7 days.
- Mixed Payment Methods: If an order was paid using a combination of payment methods (e.g., Z Coins + UPI), the refund will be distributed back to the respective sources. The Z Coins used will be refunded to your Z Coins wallet, and the remaining amount will be refunded to your UPI or original payment method.
- Z Coins Policy: Z Coins are non-refundable to bank accounts and cannot be exchanged for fiat currency. They are solely for use on store transactions within the ZeroStore platform.
Add Funds Refund (Wallet Recharges)
- In case funds are deducted from your bank account but not successfully added to your ZeroStore wallet, we assure a swift resolution.
- Customers are required to report such incidents to our customer support within 3 days of the transaction.
- Upon verification, the refund will be initiated promptly and credited to the original bank account or payment method within 7 working days.
General Refund Terms
- Refund requests must be made within the specified time frame mentioned for each scenario.
- Refunds will only be processed if the issue is reported through our official customer support channels.
- Customers are required to provide accurate and necessary information for the refund verification process.
- ZeroStore reserves the right to deny refund requests if fraudulent activities or misuse of the refund policy is suspected.
- By using ZeroStore, customers agree to abide by this refund policy. We are committed to providing a seamless and secure experience for all our users.
Contact Us
If you have any questions or suggestions about our Delivery & Refund Policy, do not hesitate to contact our customer support team.
